Overview

Being a customer centric organization, our aim is to help the guests with all best possible service based cancellation, refund and payment policy.
To be eligible for a refund, the following below condition should be matched based upon the below terms and conditions.

Holiday Packages:

100% refund of paid amount is applicable if package cancellation request is raised 30 days of before the package start date.
50% refund of paid amount is applicable if applicable if the package is cancelled under the window of 30>15 days.
25% refund of paid amount is applicable if package cancellation request is raised under the window of 15>7 days.
100% paid amount is recoverable if the package cancellation request if raised under the 7 days of package start date.

Hotels, Cabs, Flights, Events, Volvo, Train, Cruise
All above service based cancellation shall be based on the cancellation policy of the respective vendors. MyTourMakers Leisure Tour & Travel Pvt. Ltd. is bound to convey the vendor’s cancellation policy to guests before selling it to them. In case of any failure, MyTourMakers Leisure Tour & Travel Pvt. Ltd. shall be liable in that case.

Additional non-returnable items:
Gift cards
Vouchers
Complementaries Services
To complete your return, we require a receipt or proof of purchase or invoice.
Please do not send your purchase back to the manufacturer.

Refunds

Once the refund team validate the eligibility of refund. We shall respond within the 24 hours for the timeline by when the refund shall be initiated and credited in your bank account.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 7 to 14 working days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at {contact@mytourmakers.com}.
Sale items
Only regular priced items may be refunded. Sale items cannot be refunded.

Need help?

Contact us at contact@mytourmakers.com for questions related to refunds and returns.
Toll-Free Number: 1800 309 1908
WhatsApp: +91 – 81301 10381